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Although these products are designed to withstand mild weather conditions including light winds and rain, they are not designed to be used as a permanent or semi-permanent structure but rather as an occasional use item.The structure can be used for day or night events but not left erected for more than one day.Due to the size of this item it is not possible to determine the type of fixing that may be required in all circumstances and uses. It is important for the user to determine how and where the item is used and to be aware that the structure needs to be adequately secured to prevent damage to the structure and/or injury to people due to wind. In some circumstances (eg: wind-sheltered courtyards) it may be adequate to use sandbags and light guy ropes to secure the item. The user must keep in mind that this item has a large surface area and may need to be guyed down to other fixed structures, heavy sandbags, or a combination of both to prevent damage from wind. The adequate measures required to secure the structure under the circumstances of its use are left to the user to decide.Limited Liability: In no event shall the seller be liable for any accidental, consequential, incidental or indirect damages of any kind (including without limitation, damages for loss of business etc) arising out of the use or of the inability to use the product. In no event shall the seller's liability for any claims whether in contract, tort or other theory of liability exceed the purchase price of the products unless such limitation of liability is otherwise prohibited by law.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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